Mailing Address: 
The Advisor Group
Rogers Publishing Ltd.
One Mount Pleasant Road
Toronto, Ontario
M4Y 2Y5

Customer Service

Find answers to commonly asked questions on our Frequently Asked Questions page:

For help with your e-mail bulletins, finding information on Advisor.ca:
E-mail service@advisor.ca
Phone. 416-764-3859
Fax. 416-764-3943 (Please make sure Advisor Customer Service is on the fax)
Responses will be handled within 24 - 48 hours.

Frequently Asked Questions

Advertising:
Who publishes Advisor's Edge magazine and Advisor's Edge Report?
Who is the targeted audience?
Who do I contact to receive a media kit?

Circulation:
Who do I contact to change my address or get a subscription?
How often is Advisor's Edge and Advisor's Edge Report published?

Editorial:
Who should I contact with editorial inquiries?
Do you publish in French? If so, who should I contact?

Reprints:
Can I obtain reprints of articles?
Am I allowed to reproduce articles?

Advisor.ca Account Information:
How do I change my e-mail address or password for Advisor.ca?
I forgot my password. How do I get a new password?

Advertising:

Q: Who publishes Advisor's Edge magazine and Advisor's Edge Report?
A: Advisor’s Edge and Advisor's Edge Report are owned by Rogers Publishing Limited.

Q: Who is the targeted audience?
A: Financial planners, investment advisors and insurance specialists who help their clients attain their financial goals. The magazine launched in June 1998 and the newspaper launched in January 2005.

Q: Who do I contact to receive a media kit?
A: Contact Donna Kerry, publisher, at 416-764-3805 or e-mail donna.kerry@advisor.rogers.com.

Circulation:

Q: Who do I contact to change my address or get a subscription?
A: For any questions regarding your subscription, visit www.rogersb2bmedia.com/adv

Q: How often are Advisor’s Edge and Advisor's Edge Report published?
A: Each is published 10 times a year.

Editorial:

Q: Who should I contact with editorial inquiries?

A: Philip Porado, Executive Editor of the Advisor Group, philip.porado@advisor.rogers.com; John Powell, Web Editor of Advisor.ca, john.powell@advisor.rogers.com; or Steven Lamb, News Director, Financial Services Group, steven.lamb@rci.rogers.com.

Q: Do you publish in French? If so, who should I contact?
A:Yes, Conseiller which launched in February 2000 is the Quebec counterpart of Advisor’s Edge, and has its own editorial team and unique content. Editorial inquiries should go to Saskia Ouaknine at 514-843-2126 or saskia.ouaknine@rci.rogers.com.

Reprints:

Q: Can I obtain reprints of articles?
A: Direct reprint requests to Antony Wong at service@advisor.ca. Include your name, company, article details (headline, date, page number(s), and publication), purpose or use for the article, and number of reprints.

Q: Am I allowed to reproduce articles?
A: You may make one or two photocopies of an article. But if you wish to photocopy larger amounts, you must, under copyright laws, ask permission of the publisher. Please send your reproduction request stating who you are, which article (including issue date, page number and article headline) you wish to reproduce, how many copies you wish to make, and to whom the copies will be distributed to philip.porado@advisor.rogers.com or donna.kerry@rci.rogers.com.

Those wishing to reference Advisor.ca articles online may use the first two paragraphs followed by a direct link to the story on Advisor.ca. Anyone reproducing articles in whole on blogs or web sites will be asked to make this change. Refusal to cooperate may result in a cease and desist.

Q: How do I change my e-mail address or password for Advisor.ca?
A: Go to the Login page and enter your e-mail address and password. Once logged in, on the main page, click on the ‘Update Profile’ button near the top right-hand corner to access your Profile page. From here, you can change your e-mail address and other important account information, and submit the form to update your account.

Q: I forgot my password. How do I get a new password?
A: Under the Help tab in the menu, click on Forgot my password. When you submit your e-mail address, a new password will be sent to your mailbox. Once you have logged in successfully, you can change your password to one of your own by updating your Profile page.



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