Communications: Top Story

LaValley: Understanding how clients think and act
Barry LaValley / January 11, 2010

Regular readers of this space know that people don’t always behave rationally or respond to logic because of the overriding influence that emotion has on how we think and act. It is the emotional intangibles that make communication more complex than it needs to be.

More from Communications

Holmes-Winton: Garth, you don't impress me much
Stephanie Holmes-Winton / February 22, 2010

A few weeks ago a client of mine asked me what I thought of Garth Turner. The truth is, I’m not sure I have much of an opinion. I’ve read some of his work before - a column here or a blog post there - but I’ve never delved into what he’s all about.

De Goey: Don't be a SCREWUP
John J. De Goey / February 10, 2010

It seems all stakeholders want to go on record in favour of the principle of disclosure. Of course, many of those same interests will often obstruct meaningful progress on the grounds that the disclosure reforms being suggested are too cumbersome.

Lee-Chin: Working with the wealthy
Mark Noble / January 01, 2010

Michael Lee-Chin has worn a lot of titles, and is best known to Canadians as a high profile philanthropist and key mutual fund industry pioneer who amassed a net worth in the billions.

Universities should develop advisor education
Staff / January 01, 2010

With increasingly fewer exceptions, professionals are expected to earn a four-year university degree from a program accredited to educate people entering the field. And, in the cases of law and medicine, barriers to entry are even higher.

Aging entrepreneurs ponder retirement
Keith Pangertitsch / January 01, 2010

I was thinking about transitioning wealth while watching Godfather II the other day. Mafia kingpin Michael Corleone was commenting on his elderly rival Hyman Roth: “He talks to me as a son; as his successor . . . but the old man thinks he’ll live forever.”

Training programs help rookies
Staff / January 01, 2010

Consider this: of the 17,500 CFPs in Canada, 44% are over age 50 and will be retiring in the next 10-15 years. However, only 10% of CFP professionals are under the age of 35.

Regulator provides complaint handling guidance
Philip Porado / January 01, 2010

While most advisors were wrapping presents, the Investment Industry Regulatory Organization of Canada was putting finishing touches on some new complaint handling rules that will create new requirements for securities dealers and registered reps.

Pay attention to turnover rates
John J. De Goey / December 24, 2009

Your advisor may recommend a long-term approach, but how many funds follow that advice? One thing that I find intriguing about the mutual fund industry is how often it contravenes its own collective advice. Comparing word and deed can lead to some fascinating insights.

Dealing with difficult clients
Anna Olejarczyk / December 21, 2009

It happens to the best of us. It’s 8:00 a.m. and a client calls to vent about his portfolio not performing. He hasn’t slept all night, and he wants to start your day with that news.

Advisors must find client stress points
Staff / December 17, 2009

Where do clients feel the financial pinch? Our 2009 Dollars & Sense roundtable participants had these comments:

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