Each week, we look at the ABCs of cash flow management.
W is for Written
Due to the controversy surrounding advisors’ fee models, it’s important for you to illustrate your value to clients. You can do that in the following two ways.
- Manage clients’ expectations. Ask new clients what services they find valuable and what they want to get out of working with you. Then, explain how you’ll help them reach those goals. You can also revisit existing clients’ preferences and expectations.
- Create and revisit written financial plans. Once you’ve figured out people’s goals and discussed financial and cash flow plans, draw up actual documents of those plans. That way, you can go over the documents easily at meetings, as well as keep copies on file and send them to clients.
If you don’t offer to write up financial plans, it can be difficult to show clients the value of your advice. Slogans, marketing materials and testimonials may state your value and strategies, but written plans are physical, customized proof of your hard work.
So, even if clients don’t ask for written plans or if you find they take extra time to create, don’t underrate their significance. Just as KYC and product-related documents are essential, so too are documents that show you’re offering clients added-value services.
Also, remember that the plans don’t have to be long and complicated. They just need to include summaries of goals, simple financial projections and jargon-free explanations of investment strategies. They should also be visually appealing.
Read: Down with jargon
If you integrate the creation and review of financial plans into your process, you’ll help keep clients on track and they’ll be reminded of your value every time they look at their financial plans.
Continue on to letter X.