Every businessperson has his or her share of airport horror stories. Missed connections, flights delayed for hours or cancelled outright, and other indignities, are all risks.

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Basic service standards are actually enshrined in law, though some details can vary between airlines. The Canadian Transportation Agency has tips for a stress-free journey the next time you book a flight.

  • Check in early or online
  • Print your fare rules and carry them with you
  • Confirm your airline’s baggage limits
  • Call at least 48 hours prior to departure for any special needs
  • Double-check your passport, visas, vaccination certificates
  • Carry essential and valuable items with you on board, like travel documents, medication, medical devices, money, jewelry and electronics

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If you have a problem with a flight that can’t be resolved with the airline, the transportation agency can step in and provide facilitation, mediation or adjudication. You can also lodge a complaint about:

  • Delayed, lost or damaged baggage or shipped goods;
  • Baggage charges and size limits;
  • Flight delays and cancellations or missed connections;
  • Schedule changes made before or after departure;
  • Cancelled reservations;
  • Ticket restrictions
  • Airline charges and fees;
  • Denied boarding due to overbooking or equipment downgrade;
  • Refusal to transport because of late check in or because of missing travel documents;
  • Refund requests;
  • Loyalty programs, if they are owned by the airline.

Transport Canada is responsible for safety or security complaints.

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