Every businessperson has his or her share of airport horror stories. Missed connections, flights delayed for hours or cancelled outright, and other indignities, are all risks.
Basic service standards are actually enshrined in law, though some details can vary between airlines. The Canadian Transportation Agency has tips for a stress-free journey the next time you book a flight.
- Check in early or online
- Print your fare rules and carry them with you
- Confirm your airline’s baggage limits
- Call at least 48 hours prior to departure for any special needs
- Double-check your passport, visas, vaccination certificates
- Carry essential and valuable items with you on board, like travel documents, medication, medical devices, money, jewelry and electronics
If you have a problem with a flight that can’t be resolved with the airline, the transportation agency can step in and provide facilitation, mediation or adjudication. You can also lodge a complaint about:
- Delayed, lost or damaged baggage or shipped goods;
- Baggage charges and size limits;
- Flight delays and cancellations or missed connections;
- Schedule changes made before or after departure;
- Cancelled reservations;
- Ticket restrictions
- Airline charges and fees;
- Denied boarding due to overbooking or equipment downgrade;
- Refusal to transport because of late check in or because of missing travel documents;
- Refund requests;
- Loyalty programs, if they are owned by the airline.
Transport Canada is responsible for safety or security complaints.