A majority of Canadians (67%) are open to trying new banking or payment technology, such as depositing cheques by taking a photo with their mobile devices or paying at the checkout with a wave of their smartphones, finds a CIBC poll.


  • 85% of 18-34-year-olds say they are open to trying new banking or payment technology, compared to 51% of those 55 and older;
  • 73% of Canadians prefer the convenience of banking remotely, anywhere anytime, without having to visit a branch for day-to-day needs.
  • For more complex questions, 66% prefer a conversation with a bank representative in person.

Also, when it comes to learning how to use new banking technology, younger Canadians are more likely to dive in and take a trial and error approach. Meanwhile, boomers are more likely to look to instructions and tutorials to get started.

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