Since the end of 2013, OBSI’s mandate has been expanded by CSA.

As a result, the number of financial services firms that participate in OBSI has grown to more than 1800, according to a release on the organization’s website.

That release announces OBSI has started recruiting new staff. In particular, it’s looking to bring on “senior investigators with experience and working knowledge of the exempt market to complement our existing team of industry experts.”

It adds these investigators are “assigned cases of the most complex nature or highest profile,” and they “play a critical role in the investigation of client complaints,” of which more are flowing in.

Also read:

Compliance roundup – June 2014

How to deal with client complaints

Investor complaints better handled by arbitration

OBSI defends naming and shaming

Another firm refuses OBSI compensation request

Originally published on Advisor.ca

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