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Conversations

Disclose and document everything, especially where compensation is involved

Why this matters

Conversations

Share rigorous research to showcase your expertise

Clients may expect to be involved in choosing investments

  • By: Katie Keir
  • June 18, 2018 September 7, 2018
  • 00:00
Conversations

Protect your clients’ sensitive information

Password-protect or encrypt any emails that go out to clients or third parties

Conversations

Younger investors don’t want to lock down their assets

This investor wants a financial planner who can reflect his attitude

Conversations

Start planning for succession sooner than later

Plan an orderly exit from your business

  • By: Sharon Ho
  • June 18, 2018 September 7, 2018
  • 00:00
Conversations

Explore clients’ investment ideas and be ready to back up yours

Explain your rationale behind recommendations

Conversations

When a client wants to invest—but not with you

Putting clients' interests first is the priority

Conversations

Strong values matter as much as credentials

Who you are matters as much as your requirements

Conversations

Build clients’ industry confidence by addressing their fears, frustrations

One way advisors can be better

Conversations

Communicate your succession plan to clients

It helps with clients' peace of mind

  • By: Sharon Ho
  • June 18, 2018 September 9, 2018
  • 00:00
Conversations

Communicate personally with your clients if a privacy breach occurs

How are you modernizing your business?

  • By: Sharon Ho
  • June 18, 2018 September 9, 2018
  • 00:00
Conversations

Add a personal touch to mass communications

“People appreciate something that comes directly from me, that’s not canned"

Conversations

Upgrade your knowledge to keep up with market and industry changes

Find new ways to learn

  • By: Katie Keir
  • June 18, 2018 September 9, 2018
  • 00:00

How advisors can benefit from AI

Learning to delegate tasks and ask the right questions

Training: Not only for rookies

Veterans explain how they support new team members

  • By: Katie Keir
  • November 14, 2017 September 7, 2018
  • 16:16

How to holistically stress test client portfolios

Go beyond the numbers

Expert confidential: Kelley Keehn

Occupation: Financial literacy advocate, speaker and author of nine personal finance books. Consumer advocate for the Financial Planning Standards Council (FPSC) and member of the…

What financial concept don’t you understand?

Aaron Dalton, 44, Gamer and coder, Calgary From financial podcasts, I started hearing a lot about passive investing as a way to avoid mutual funds…

Help a business owner who experienced a data breach

The situation Your client calls in a panic, saying she noticed suspicious activity when using her computer, and fears her company may have suffered a…

Get your CE credits before year’s end

The IIROC cycle ends Dec. 31, 2017

  • By: Staff
  • December 15, 2017 September 6, 2018
  • 00:00

CE course: Personal tax season — Are you ready?

Take this CE Course, which consists of a slide presentation and accompanying audio.

CE Course: 34 ways to be a better advisor

The authors identify 34 concrete, detailed strategies to improve client relationships, perform better discovery and give better advice.