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Look into, but don’t police, clients’ spending habits

Help clients open up

Above all, listen

Your client may have a specific concern

Person marking the date of the 15th with a pencil on a blank calendar with date squares as a reminder of an important day or to schedule a meeting or event

Don’t forget to follow through (annually or more often)

A way to maintain your relationships with clients

How advisors can benefit from AI

Learning to delegate tasks and ask the right questions

palm youth and adults

Supporting clients with dementia, and their caregivers

Dementia is an overarching term for a set of symptoms

Branding and client service in a world of AI

Register now for this event

  • By: Staff
  • May 17, 2018 May 17, 2018
  • 00:00

Feeling squeezed by pricing pressure? Here’s what to do

A traditional asset-based pricing model isn't sustainable, expert says

What it really means to put clients first

Insights from advisors and investors on how to best serve your book

How gender and risk tolerance affect advice

The researchers say women need to be “more forceful” in meetings with financial advisors when their spouse is present

How did you choose your advisor?

Or: Why don’t you use one?

Advisor confidential: Brian Gertenstein

This advisor wrote his own compliance manual

Multiethnic couple considering investment real estate purchase consulting realtor, interracial family listening attentively to mortgage broker thinking of getting bank loan for buying new home house

Clients like you, they really like you—and that’s a problem

There's a shadow side to likability

The first 10 minutes: Dealing with a neglected cabin

In the first 10 minutes of a meeting, your client says: “Now that the kids are grown up, no one goes to our cabin anymore."

Training: Not only for rookies

Veterans explain how they support new team members

  • By: Katie Keir
  • November 14, 2017 September 7, 2018
  • 16:16

How to holistically stress test client portfolios

Go beyond the numbers

How being an advisor affects personal financial goals

It can make goal-setting easier

Expert confidential: Kelley Keehn

Occupation: Financial literacy advocate, speaker and author of nine personal finance books. Consumer advocate for the Financial Planning Standards Council (FPSC) and member of the…

What financial concept don’t you understand?

Aaron Dalton, 44, Gamer and coder, Calgary From financial podcasts, I started hearing a lot about passive investing as a way to avoid mutual funds…

Help a business owner who experienced a data breach

The situation Your client calls in a panic, saying she noticed suspicious activity when using her computer, and fears her company may have suffered a…

Get your CE credits before year’s end

The IIROC cycle ends Dec. 31, 2017

  • By: Staff
  • December 15, 2017 September 6, 2018
  • 00:00

CE course: Personal tax season — Are you ready?

Take this CE Course, which consists of a slide presentation and accompanying audio.

CE Course: 34 ways to be a better advisor

The authors identify 34 concrete, detailed strategies to improve client relationships, perform better discovery and give better advice.