RBC implements voice recognition technology

“Voice biometrics” analyzes more than 100 characteristics, such as pitch and accent, in a regular conversation.

By Staff | October 5, 2015 | Last updated on October 5, 2015

1 min read

RBC will be introducing a new technology that helps identify clients who call the bank’s call centers, reports Canadian Insurance Top Broker.

“Voice biometrics” analyzes more than 100 characteristics, such as pitch and accent, in a regular conversation. Read more.

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