OBSI, ADR Chambers report double-digit increase in case openings
It remains up to regulators to act on long-standing recommendation
Promises for action on OBSI have repeatedly gone unmet, however
Jensen joined OBSI's board and is tapped to be the next chair
OBSI’s Joint Regulators Committee said client compensation has fallen $1.3 million short of the recommended payout over three years
Reporting changes will be rolled into a bigger project on complaints, investigations
Both the number and average size of successful complaints about investment firms dropped in 2020
The director will focus on consumer issues
Complaints about investment firms increased 12% year over year
Proposed rules may put OBSI in a position where it's viewed as having a regulatory function, a letter warns