OBSI

Industry

OBSI establishes consumer interest director position on board

The director will focus on consumer issues

By Rudy Mezzetta |May 28, 2020

1 min read

Industry

Investment complaints rise in 2019: OBSI

Complaints about investment firms increased 12% year over year

By Greg Dalgetty |March 13, 2020

1 min read

Industry

IIAC concerned about communication between ombudservice, regulator

Proposed rules may put OBSI in a position where it's viewed as having a regulatory function, a letter warns

By James Langton |November 15, 2019

2 min read

Industry

OBSI reports investment industry complaints surged in Q2

Suitability remains the top issue

By James Langton |October 8, 2019

1 min read

Industry

Binding authority for OBSI on hold — for now

CSA will continue to monitor the industry’s approach to OBSI’s recommendations on investor compensation

By Staff |August 15, 2019

2 min read

Industry

Seniors unhappy with mutual funds, disclosure docs: report

Seniors make up 30% of the population, but account for 38% of the complaints made to OBSI

By Staff |July 18, 2019

2 min read

Industry

OBSI updates terms in its mandate, awaits greater regulatory reform

Revisions modernize ombudsman's terms of reference

By Staff |December 19, 2018

2 min read

Industry

FCAC to examine how banks, third parties handle complaints

In its March report, the watchdog found ``insufficient'' controls in place to prevent sales of unsuitable financial products

By Armina Ligaya, The Canadian Press |November 22, 2018

3 min read

Industry

Comply with OBSI, say regulators

CSA, IIROC and the MFDA have released a joint notice, Complying with requirements regarding the Ombudsman for Banking Services and Investments. The notice highlights concerns about some registered firms’ complaint handling systems and participation in OBSI’s services, and sets out potential regulatory responses. In the notice, the regulators say that, though OBSI’s compensation recommendations aren’t […]

By Staff |December 7, 2017

1 min read

Industry

Investor complaints up 17% in 2016: OBSI

The Ombudsman for Banking Services and Investments (OBSI) opened 350 investment-related cases in 2016, an increase of 17%, reveals the ombudsman’s annual report. However, complaints related to mutual funds dropped 3%, though they remain the number one product investors complain about, representing 44% of cases. Common shares or equities represented 34% of cases, but no […]

By Staff |March 16, 2017

1 min read

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