Client engagement

Dealing with mental incapacity

As advisors, you are probably meeting next generation relatives of your long-term clients. These new contacts may play an important role in your continued relationship with your client, as the client’s “representative” (the attorney appointed by a “Power of Attorney” in most provinces, or the mandatory appointed by a “Mandate in anticipation of Incapacity” in Quebec) for financial and legal matters if your client becomes mentally incapable.

By Carol Bezaire |July 26, 2011

4 min read

DIY investing back on the rise

Two studies within a span of one week indicated DIY investing is really taking off in Canada. From an advisor’s perspective, the trend raises some alarm. The vast majority (85%) of online investors are using their online investing accounts for either long-term goals or a combination of long-term and short-term ones, according to the latest […]

By Vikram Barhat |July 19, 2011

3 min read

Fiduciary versus suitability standard

Some debates can only occur behind closed doors. It’s hard to imagine discussing the merits and faults of a system that would ensure client interests are put first, in front of clients.

By Staff |June 8, 2011

4 min read

Securing clients for life: Part One

A few months ago, two respected money management firms — one bank-owned brokerage and one discretionary investment counsel — made compelling pitches to an ultra-conservative Toronto couple on how they would manage the couple’s $2 million non-registered portfolio.

By Sheila Avari |May 5, 2011

4 min read